.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}
.concierge-launcher{position:fixed;right:24px;bottom:24px;z-index:60;width:64px;height:64px;border:1px solid #ffffff40;border-radius:50%;padding:5px;background:#101014;box-shadow:0 8px 32px #0008;cursor:pointer;animation:concierge-breathe 4s ease-in-out infinite}
.concierge-launcher img{display:block;width:100%;height:100%;border-radius:50%;object-fit:cover}.concierge-status{position:absolute;bottom:5px;right:4px;width:11px;height:11px;border:2px solid #101014;border-radius:50%;background:#ef233c}
@keyframes concierge-breathe{0%,100%{box-shadow:0 8px 32px #0008,0 0 0 0 #ef233c20}50%{box-shadow:0 8px 32px #0008,0 0 0 7px #ef233c00;transform:translateY(-3px)}}
.concierge-panel[hidden],.concierge-nudge[hidden],.concierge-handoff[hidden]{display:none!important}
.concierge-panel{position:fixed;right:24px;bottom:101px;z-index:61;width:390px;max-width:calc(100vw - 28px);height:560px;max-height:calc(100dvh - 125px);display:flex;flex-direction:column;background:#131317;border:1px solid #ffffff25;border-radius:23px;box-shadow:0 25px 90px #000a;overflow:hidden;animation:concierge-open .25s ease}
@keyframes concierge-open{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}
.concierge-header{display:flex;align-items:center;gap:12px;padding:18px;background:linear-gradient(130deg,#232329,#151519);border-bottom:1px solid #ffffff12}
.concierge-header>img{width:43px;height:43px;border-radius:50%}.concierge-header h2{font-size:16px;letter-spacing:-.3px;margin:0 0 4px;line-height:1.2}.concierge-header span{font-size:10px;color:#a6a6b4}.concierge-close{margin-left:auto;width:32px;height:32px;border:1px solid #ffffff20;border-radius:50%;background:#ffffff05;color:white;font-size:23px;cursor:pointer}
.concierge-messages{flex:1;min-height:100px;overflow-y:auto;padding:20px 17px;display:flex;flex-direction:column;gap:12px;overscroll-behavior:contain}
.concierge-bubble{font-size:13px;line-height:1.7;padding:13px 15px;border-radius:15px;max-width:91%;white-space:pre-wrap;overflow-wrap:anywhere}
.concierge-bubble.assistant{align-self:flex-start;background:#222229;color:#e3e3ea;border-bottom-left-radius:4px}
.concierge-bubble.user{align-self:flex-end;background:#8c1a2b;color:white;border-bottom-right-radius:4px}
.concierge-bubble.error{color:#d6d6df;background:#24242a;border:1px solid #ffffff1a}
.concierge-retry{align-self:flex-start;border:1px solid #ffffff30;border-radius:8px;padding:8px 12px;background:transparent;color:white;cursor:pointer;font-size:11px}
.typing{display:flex;gap:5px;min-height:40px;align-items:center}.typing i{width:5px;height:5px;border-radius:50%;background:#aaaab8;animation:typing-dot 1s infinite}.typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}@keyframes typing-dot{50%{opacity:.3;transform:translateY(-3px)}}
.concierge-form{display:flex;gap:10px;padding:12px 15px 7px;border-top:1px solid #ffffff10;flex-shrink:0}.concierge-form textarea{resize:none;min-height:43px;max-height:85px;border:1px solid #ffffff25;border-radius:12px;background:#1c1c22;color:white;padding:11px 12px;font:13px 'Manrope',sans-serif;width:100%;line-height:1.5;margin:0;outline:none}.concierge-form textarea:focus{border-color:#ef233c80}
.concierge-form>button{flex:0 0 43px;height:43px;border-radius:12px;border:0;background:#ef233c;color:white;display:grid;place-items:center;cursor:pointer}.concierge-form>button:disabled{opacity:.45;cursor:wait}.concierge-form svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.5}
.concierge-note{font-size:9px;color:#9292a0;text-align:center;margin:0;padding:0 15px 12px;line-height:1.5}
.concierge-handoff{padding:13px 17px;border-top:1px solid #ffffff16;max-height:220px;overflow:auto;flex-shrink:0;background:#18181e}
.concierge-summary>strong{font-size:12px;color:white;display:block;margin-bottom:9px}.concierge-summary p{font-size:10px;line-height:1.6;color:#bcbcca;margin:3px 0}.concierge-summary b{color:#dddde7;font-weight:600}
.concierge-whatsapp{display:flex;align-items:center;justify-content:center;gap:10px;background:#ef233c;color:white;border:1px solid #ff4a5e;border-radius:11px;margin-top:13px;padding:12px;font-size:12px;font-weight:700;box-shadow:0 7px 20px #ef233c15}.concierge-whatsapp svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.6}
.concierge-nudge{position:fixed;right:24px;bottom:103px;z-index:60;display:flex;align-items:flex-start;gap:8px;max-width:270px;background:#1b1b21;border:1px solid #ffffff26;box-shadow:0 10px 35px #0006;border-radius:16px 16px 4px 16px;padding:14px;animation:concierge-open .35s ease}
.nudge-open{background:none;border:0;color:white;font:12px 'Manrope',sans-serif;text-align:left;cursor:pointer;padding:0}.nudge-open small{display:block;margin-top:5px;color:#a2a2b0;font-size:9px}.nudge-close{border:0;background:none;color:#a2a2b0;cursor:pointer;font-size:18px;padding:0 0 0 5px}
@media(max-width:600px){.concierge-launcher{right:17px;bottom:18px;width:57px;height:57px}.concierge-panel{right:12px;bottom:87px;width:calc(100vw - 24px);max-width:none;max-height:calc(100dvh - 104px);height:560px;border-radius:20px}.concierge-nudge{right:17px;bottom:90px}.concierge-form textarea{font-size:16px;padding:10px 11px}.concierge-header{padding:15px}.concierge-bubble{font-size:13px}.concierge-handoff{max-height:210px}}
@media(prefers-reduced-motion:reduce){.concierge-launcher,.concierge-panel,.concierge-nudge,.typing i{animation:none}}

.concierge-launcher{padding:0;overflow:visible;background:#08080a}.concierge-launcher img{width:100%;height:100%;object-fit:cover;border-radius:50%}

.concierge-topic{padding:10px 18px;background:linear-gradient(90deg,#ef233c18,transparent);border-bottom:1px solid #ffffff0d;color:#eee;font-size:11px;font-weight:600;letter-spacing:.15px}.concierge-topic[hidden]{display:none}.concierge-messages{scroll-behavior:smooth;scrollbar-width:thin;scrollbar-color:#444450 transparent}.concierge-bubble{animation:concierge-open .2s ease}.concierge-form textarea[readonly]{opacity:.75}.concierge-whatsapp:focus-visible,.concierge-close:focus-visible{outline:2px solid white;outline-offset:3px}@media(prefers-reduced-motion:reduce){.concierge-messages{scroll-behavior:auto}.concierge-bubble{animation:none}}

/* Stable handoff: the action remains visible, with optional expandable details. */
.concierge-header,.concierge-topic,.concierge-form,.concierge-note{flex-shrink:0}
.concierge-handoff{max-height:none;overflow:visible;padding:12px 16px;flex-shrink:0;display:flex;flex-direction:column;gap:8px}
.concierge-summary{min-width:0}.concierge-summary summary{cursor:pointer;font-size:11px;line-height:1.5;font-weight:600;color:#dddde7;padding:2px 0}
.concierge-summary-body{max-height:115px;overflow-y:auto;padding-top:7px;scrollbar-width:thin;overscroll-behavior:contain}
.concierge-summary-body p{font-size:10px;overflow-wrap:anywhere}
.concierge-whatsapp{margin-top:0;min-height:44px;font-size:12px;flex-shrink:0}
.concierge-handoff-note{font-size:8px;color:#9595a4;line-height:1.5;display:block;text-align:center}
.concierge-messages{min-height:60px}.concierge-panel{height:600px}.concierge-note{font-size:9px}
@media(max-width:600px){.concierge-panel{bottom:14px;max-height:calc(100dvh - 28px);height:620px}.concierge-handoff{padding:10px 14px;gap:7px}.concierge-summary-body{max-height:100px}.concierge-form{padding:10px 14px 7px}.concierge-bubble{font-size:13px;line-height:1.65}}